Shipping Policy

Free Shipping Within the United States

Thomas Creations offers free standard shipping on all orders within the United States. No minimum purchase required. Your furniture ships at no cost to you, anywhere in the continental US.

Processing Time

In-stock items: Ship within 2-3 business days of order placement
Made-to-order pieces: Require 2-4 weeks for crafting before shipping
Custom orders: Timeline provided at time of quote, typically 3-6 weeks

Delivery Timeline

Standard shipping: 3-7 business days after dispatch
Freight items (large furniture): 5-10 business days after dispatch
You will receive a tracking number via email once your order ships

Shipping Methods

Smaller items ship via ground carriers (UPS, FedEx). Larger furniture pieces ship via freight with curbside delivery. Freight deliveries require a scheduled appointment — the carrier will contact you to arrange a delivery window.

Packaging

Every piece is carefully packaged with protective wrapping, foam corner guards, and sturdy boxes to ensure it arrives in the same condition it left our workshop. Fragile items receive additional padding.

Shipping Restrictions

We currently ship only within the United States. We do not ship to PO boxes for furniture items — a physical address is required for freight delivery. We are unable to ship to Alaska, Hawaii, or US territories at this time for large furniture pieces due to freight cost constraints.

Damaged During Shipping

If your furniture arrives damaged, please contact us within 48 hours of delivery at info@thomas-creations.com with photos of the damage and packaging. We will arrange for repair, replacement, or return at no cost to you.

Order Tracking

Once your order ships, you will receive an email with tracking information. You can track your package directly through the carrier website. For freight shipments, the carrier will call you to schedule delivery.